I am the baseball rep for the Altoona Iowa Baseball league. Recently I have been researching John Deer TX Gators for purchase with an attachment for ball field finishing. Although I didn’t know about your company at the time I purchased two TX Gators with Broyhill field levelers and hydraulic lifts since this is what they offered. I was contacted yesterday afternoon by our local John Deer dealership with the unfortunate news the electric over hydraulic lift is not compatible for the Gator TX. This presented a problem with being able to secure two new units for our fields. I quickly started searching Google where I came upon your Infield Rascal and was extremely impressed over the multiple uses of the tool as well as the ability to remove it from the Gator with ease. Secondly I watched the YouTube video’s placed on the internet from the link provided on your web page and quickly became a fan of the attachment. I contacted Roger Walterhouse yesterday evening just before your business hours closed where Roger answered many questions and took the time needed to explain the tool extensively. Never once did I hear Roger state you were closed or could I call you back during business hours. Myself as a manager can attest the people you surround your organization with, will ultimately decide the fate of your continued customer following. I wanted to write you this brief email and extend my thanks to the professionalism I was greeted with from the moment I called your number. It’s the customer’s choice to make the initial call to do business with any company; it’s the people they are greeted with that keep them coming back. I want to thank you for great looking presentation and quote I received from Roger. It’s nice to see professional result’s like I’m accustom to rather than the hand written, poorly copied and faxed bids I have received from other companies. Hands down your presentation and customer skills have sold your company to me and the Altoona Baseball organization. I am looking at the misrepresentation of the Broyhill units as a positive mistake that have given our league a better optioned and universal tool. I will be presenting the bids and my recommendations to the board this week for the purchase of the Infield Rascal.